Effective Date: 20-01-2025

At DEALSWAY, we are dedicated to ensuring customer satisfaction. While we do not offer direct returns through our website, refunds can be processed under specific conditions after review by our support team. Below are the details of our refund policy:

1. Refund Eligibility

1.1. Valid Reasons for Refunds: Refunds are considered for the following reasons:

• Damaged or defective products delivered.

• Incorrect items received.

1.2. Conditions for Refund Approval:

• The issue must be reported within 48 hours of delivery.

• The product must be unused, in its original packaging, and include all accessories and labels.

1.3. Non-Eligible Items: Refunds are not applicable for:

• Perishable items such as food products.

• Personal care items that have been opened or used.

• Customized or personalized products.

• Items marked as non-returnable on the product page.

2. Refund Request Process

2.1. Contacting Support: To request a refund, customers must contact our support team at support@dealsway.in or call [Insert Contact Number]. Provide the following details:

• Order ID

• Reason for refund

• Supporting evidence, such as photos of damaged or incorrect items

2.2. Approval Review: Our team will review the request and notify the customer of approval or rejection. Approved refunds will be processed after the product is collected and inspected by our delivery personnel.

3. Item Collection and Inspection

3.1. Product Pickup: Our delivery personnel will collect the item from the customer's location.

3.2. Inspection Process: Refunds will be approved only after verifying that the item meets the conditions outlined in Section 1.2.

4. Refund Processing

4.1. Timeline for Refunds: Refunds are processed within 5-7 business days after item inspection and approval.

4.2. Refund Method: Refunds will be credited to the original payment method used during the purchase. If this is not possible, an alternative refund method will be discussed with the customer.

4.3. Shipping Charges: Refunds will not include shipping charges unless the refund is due to an error on our part (e.g., wrong or defective item delivered).

5. Special Cases

5.1. Order Cancellations:

• Orders can be canceled before shipment for a full refund.

• Once shipped, cancellation is not permitted, but customers may initiate a refund request upon delivery.

5.2. Force Majeure: Refunds may not be processed for delays or issues caused by events beyond our control, such as natural disasters or courier disruptions.

6. Contact Us

For questions or assistance regarding refunds, please reach out to us:

• Email: support@dealsway.in

• Phone: 8500889527

• Address: KHANAPURAM,KHAMMAM,TELANGANA-507002

At DEALSWAY, we value your trust and strive to provide a smooth resolution to any issues with your orders. Thank you for shopping with us!